SHIPPING
What are your shipping rates?
The
total weight and destination is priced across the two methods for
delivery. The fastest and most cost effective shipper for your package
is then selected for shipment. We use calculated shipping based on
product warehouse location, package weight and fastest delivery method
in order to keep our prices as low as possible.
How are your packages delivered?
We
use reliable shipping companies to ship all orders. Currently, we use
the United States Postal Service (USPS) and United Parcel Service of
America (UPS) to ship orders from our location to all parts of the
United States and Canada.Our custom custom tables, plasma cutters, laser cutters and CNC machines are shipped freight.
How long until my package is delivered?
The stock on website is an indication of items available via our physical stock and supplier stock.
Normal order processing time is 48 business hours, plus shipping time frame
of 3-10 business days. This is after payment has been confirmed. On
average we find most orders will be received in 4-7 business days for consumable products.
Large and custom orders may take more time in processing and shipment. Priority
shipping is available upon request. Please use our contact form to make
arrangements and receive custom pricing!
What if my shipment is lost?
If
your shipment is lost in transit, you may apply for a refund or
reorder. Please notify us of your concern and we will contact the
delivery service to track your package.
What if the package is damaged in transit?
If
your package should become damaged in transit on its way to you, you
can return the package in the condition that it arrived to you. If your
entire package is damaged you may refuse the package and it will be
returned to us. Any returns or refusals should be given a minimum of 5
business days for delivery and processing.
Can you ship to Canada?
Yes.
We are not responsible for additional duties that may apply, all order
are subject to refusal or special payment requirements. You will be
responsible for any customs fees or import duties imposed by the your
country's customs officials. We have no way to pre-pay or predict those
fees. We will not mark a package as "Gift" or falsify values. Seperate
charges may apply, and you will be notified via e-mail prior to you
order being charged or accepted.
Can you ship to APO's?
Yes, we can ship to any valid APO address.
Do you send international orders?
Currently, we ship only within the United States and Canada. Please contact us if you are outside these areas for special shipping arrangements.
RETURNS AND REFUNDS
How do I return products?
Please complete our contact form to make arrangements for returns.
How long does it take to get a refund?
If
your order needs to be changed or cancelled, we can usually refund
charges to your credit card provider within 72 hours. Actual posting to
your credit card is dependant on your credit card providers processing
times. Refunds for checks and money orders take a short while longer
depending on mail delivery times.
